ModusLink increases customer satisfaction through improved system integration

MONARCH BEACH, Calif. and WALTHAM, Mass.--(BUSINESS WIRE)--Sep. 15, 2009-- ModusLink Global Solutions, Inc. was selected for the 2009 InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. ModusLink was recognized for its work to improve system messaging between its integrated, global IT network and its customers’ ERP systems. The 2009 InformationWeek 500 companies were revealed on September 14, 2009 at an awards ceremony held during the InformationWeek 500 Conference at the St. Regis Monarch Beach Resort in Dana Point, California.

“Our clients turn to us for our expertise in managing critical supply chain processes. Ensuring our IT architecture can seamlessly integrate with our clients’ systems is intrinsic to our success,” said Matthew Dattilo, chief information officer for ModusLink Global Solutions. “System messaging is a key component of that integration and in 2008 we decided to update our messaging platforms to improve performance.”

During 2008 ModusLink invested significantly to replace its communication layer platform with an industry standard, robust solution to eliminate lost messages and increase the integrity of the data. The company also converted any customers on legacy platforms to its strategic messaging platform and expanded its use of validation logic to catch messages with inaccurate data earlier. Message tracking capabilities were added to the platform using Microsoft’s message-oriented middleware MOM tool. The result was no lost messages and significant improvement in customer satisfaction.

“For over 20 years, the InformationWeek 500 has honored the most innovative users of business technology,” said InformationWeek Editor-in-Chief Rob Preston. “Year after year, InformationWeek 500 companies harness technology to improve efficiency, boost productivity, drive revenue, and establish a competitive advantage. We applaud this year’s winners, and the CIOs and other executives whose ingenuity and risk taking are at the center of business technology innovation.”

InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing, now in its 21st year, and also tracks the technology, strategies, investments and administrative practices of America’s best-known companies. Top winners have included: Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.

About ModusLink Global Solutions

ModusLink Global Solutions, Inc. is a leader in global supply chain business process management. ModusLink executes critical processes for clients in the consumer electronics, high technology and communications industries to provide competitive differentiation and enable new channel and new market opportunities. An integrated portfolio of supply chain business process outsourcing and technology solutions span four core competencies: supply chain, aftermarket, e-Business and entitlement management. ModusLink Global Solutions has headquarters in Waltham, Massachusetts and more than 25 facilities in 14 countries – giving it the largest global footprint in the industry. For additional information, visit www.moduslink.com.

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The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow – from the defining and framing of objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties like DarkReading.com (security), IntelligentEnterprise.com (application architecture), Network Computing (networking and communications) and PlugintotheCloud.com (cloud computing). The network also provides focused content for key IT targets such as CIOs, developers and SMBs with Dr. Dobb’s InformationWeek Global CIO and bMighty.com, as well as vital vertical industries with InformationWeek Financial Services, Government and Healthcare. With content at the nucleus of our information distribution strategy, IT professionals turn to our network of expert voices, research and communities to stay informed, get advice, and research technologies to make strategic business decisions.

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This release contains forward-looking statements, which address a variety of subjects including, for example, ModusLink’s systems and its compatibility with other systems. All statements other than statements of historical fact, including without limitation, those with respect to the ModusLink’s systems and compatibility with other systems set forth herein are forward-looking statements. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: ModusLink may experience difficulties integrating technologies, operations and personnel in accordance with its business strategy. For a detailed discussion of cautionary statements that may affect ModusLink’s future results of operations and financial results, please refer to ModusLink's filings with the Securities and Exchange Commission, including ModusLink's most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. ModusLink does not undertake any obligation to update forward-looking statements made by the company.

Source: ModusLink Global Solutions, Inc.

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Contacts for ModusLink
Investors-Financial:
Bob Joyce, 781-663-5120
Investor Relations Director
ir@moduslink.com
or
Media:
Farrah Phillipo, 781-663-5096
Communications Manager
farrah_phillipo@moduslink.com
or
SHIFT Communications
Maura Landry, 617-779-1829
mlandry@shiftcomm.com